Support

Spares

With thousands of SC Group products operating worldwide, we understand the importance of supplying high-quality spare parts to our customers. To provide an efficient one-stop service, we have invested in IT for manufacturing resource planning, stock control and warehousing. After checking each component for quality, we ship over 130,000 spare parts a year.

We monitor our stocks and supply chain to ensure spare parts are made from superior-grade materials, are reliable and competitively priced. Only SC Group produced or procured parts will do.

Repairs

Our dedicated repair and refurbishment workshop includes a clean room for component repairs and reconditioning, a fabrication unit with welding and cutting facilities together with machining systems for repairing damaged parts and reverse-engineering obsolete parts. The two paint spray booths can accommodate products of up to seven metres long.

If required, our mechanics can repair products at the customer’s site, whether in the UK or overseas.

Post Design Services

Our through-life support includes the management of new, upgraded and obsolete parts and assemblies. The configuration control of in-field products ensures correct decisions on repairs, and the lowest possible costs.

Our post-design services ensure equipment meets changing requirements. As part of this support, we use regular customer meetings to identify common issues and solutions.

Contractor Logistic Support (CLS)

Customers can benefit from Contractor Logistic Support (CLS), either Contracting for Availability or contracting from a range of specific services. This enables them to have a decider-provider relationship and the freedom to focus on other issues with the confidence that their equipment is being professionally maintained.

Our innovative CLS processes and services significantly increase availability and reduce through-life costs.

Field Support

SC Innovation can deploy experienced Field Service Representatives (FSR) or Field Support Teams (FST) to provide on-site support and ensure the highest levels of system availability. Each FST is supported by a dedicated project manager, based at our head office, who ensures efficiency, effectiveness and minimal disruption to the customer.

Our equipment management information system optimises information sharing, simplifies fleet operations and maximises on-site efficiency, control and through-life support.

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